Delivery Policy for furniture
1. Free Delivery (London Area)
We offer free delivery. This service ensures that you can enjoy the convenience of receiving your furniture without any additional delivery charges.
2. Delivery Charges (Outside London)
Customers located outside of London will be subject to a delivery charge of £149. This fee includes the cost of delivering your furniture to destinations outside the London area.
3. 24-Hour Express Delivery (Optional)
For customers seeking expedited delivery, we offer a 24-hour express delivery service for an additional charge of £199. With this option, you can receive your furniture within 24 hours of placing your order, subject to availability.
Please note that our 24-hour express delivery option is designed to accommodate customers with urgent delivery needs. It allows you to enjoy the convenience of fast delivery when time is of the essence.
For specific details on our delivery areas, charges, and the availability of our 24-hour express delivery service, please refer to our website or contact our customer support team at info@sofabedcorner.co.uk
By placing an order with Sofa Bed London Ltd, you acknowledge and agree to our delivery policy, including the associated delivery charges based on your location and any optional express delivery services.
4. Delivery Time Frame
Our standard delivery time frame is between 2 to 7 days from the date of your order. We make every effort to ensure that your furniture is delivered within this time frame, subject to product availability.
Please note that the delivery time frame may vary based on factors such as product availability, delivery location, and specific order requirements. We are committed to providing you with timely and efficient delivery services.
For specific details on delivery estimates for your order, please refer to our website or contact our customer support team at info@sofabedlondon.co.uk
IMPORTANT
Before you finalize your order, please take into account the following considerations:
Accessibility for Furniture Delivery: Ensure that there is convenient access for the delivery of your furniture. Check the width of your doors, assess any challenging staircases, elevators, or passages that might impact the delivery process.
Room Compatibility: Confirm that the furniture you intend to purchase will comfortably fit within your designated room.
Left or Right-Hand Configuration: Determine whether you require a left-hand or right-hand sofa. (Please note that the left or right-hand configuration is determined when standing and facing the sofa, not when seated on it).
Prior to placing your order, carefully review the dimensions of internal and external access points, including doors, hallways, staircases, elevators, and corners. Compare these measurements with the dimensions of your selected sofa to ensure a hassle-free delivery experience. It's important to bear in mind that measurements for upholstered furniture are approximate, with a margin of ± 10 cm
Additional Costs for Furniture Dismantling
Please note that additional charges, ranging from £40 to £80, may be applicable if it becomes necessary to dismantle furniture items in order to facilitate their entry into your designated space. These charges are intended to cover the cost of the dismantling process and subsequent reassembly, if required.
The decision to dismantle furniture will be made by our delivery team on-site, and you will be informed of any associated costs prior to the commencement of any dismantling work. Please be prepared for the possibility of these additional charges, should they become necessary.
Additional Charges for Deliveries Above the Second Floor
For deliveries to locations above the second floor, an additional charge of £20 will apply for each additional floor. This charge is intended to cover the extra effort and time required to transport and deliver your furniture to higher levels within your building.
Our delivery team will assess the delivery location upon arrival, and you will be informed of any additional charges associated with higher floor deliveries before the delivery process begins.
We appreciate your understanding of the additional cost incurred for deliveries to elevated floors and thank you for choosing Sofa Bed London
Shipping Details
We offer our customers free shipping on all orders within the 'Sofa for Pets' category, ensuring your shopping experience with us is both enjoyable and cost-effective. However, we reserve the right to apply shipping charges on certain orders from this category under specific circumstances. In such cases, any applicable shipping fees will be clearly communicated to you at the time of purchase, prior to the completion of your payment. This approach ensures transparency and allows you to make an informed decision before proceeding with your transaction.
We ship smaller items such as accessories and certain pet products through our courier
partners.
Delivery Timeframe: We aim to deliver these items within 14 days from the date of order
placement.
Packaging: All items are carefully packed to ensure they arrive in pristine condition.
Tracking: Once your item is dispatched, we will provide you with a tracking number to monitor
your delivery's progress.
Return Policy for Sofa Bed London
Return Period: Our customers have a 14-day return period from the date of delivery in accordance with UK Consumer Contracts Regulations. This period is extended to 30 days for non-customized items, provided they are returned in their original condition.
Immediate Return upon Delivery: Should you not be fully satisfied with your purchase at the time of delivery, you have the option to return the sofa immediately without incurring additional costs. Our delivery team will take care of the return on the spot.
Customized Items: Custom-made sofas and other personalized furniture items are generally non-returnable due to their bespoke nature. However, if such an item is defective or not in line with your order specifications, please contact us within 24 hours of delivery to resolve the issue through repair, replacement, or a refund.
Condition for Returns: Returns must be in new, unused, and re-saleable condition, with all original packaging, tags, and labels attached. Furniture that has been modified or damaged after delivery will not qualify for a return.
Return Process: For initiating a return, please get in touch with our customer service at www.sofabedlondon.co.uk. We will provide you with the necessary assistance and a Return
Merchandise Authorization (RMA) number.
Refunds: We will process your refund within 14 days after the returned item has been received and inspected by our team. The refund will be issued to the original payment method.
Return Shipping for Immediate Returns: There are no shipping costs for immediate returns upon
delivery. For other returns, customers are responsible for the return shipping costs, unless the item is defective or incorrect. For bulky items, we offer assistance in arranging a return pick-up service.
Deposits: Deposits for custom-made furniture are non-refundable after production has begun, as they cover the costs of materials and labor.
By purchasing from Sofabed London, you agree to our return policy, which we may update
periodically. We encourage you to review the full terms and conditions on our website.